Refund Policy

At Ojedi Organics, we strive to provide our customers with the highest quality natural skincare and haircare products. We understand that sometimes a product may not meet your expectations or you may have changed your mind. In such cases, we offer a straightforward refund policy to ensure your satisfaction.

30-Day Money-Back Guarantee

We are confident in the effectiveness of our products, which is why we offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product within 30 days of receiving it for a full refund.

Conditions for Refund

In order to qualify for a refund, the following conditions must be met:

1. The product must be returned within 30 days of receiving it.

Refund Process

To initiate a refund, please contact our customer support team at ojediorganics@gmail.com or (869) 669-2391. Provide them with your order details and reason for the return. Once your request is approved, you will receive instructions on how to return the product.

Upon receiving the returned product, we will process your refund within 2 business days. The refund will be issued to the original payment method used for the purchase.

Non-Refundable Items

While we strive to accommodate all refund requests, there are certain items that are non-refundable:

• Gift cards
• Downloadable products

Exchanges

If you received a defective or damaged product, we will gladly exchange it for a new one. Please contact our customer support team within 7 days of receiving the product to arrange the exchange.

Contact Us

If you have any further questions or concerns about our refund policy, please don't hesitate to contact our customer support team at ojediorganics@gmail.com. We are here to assist you and ensure your satisfaction with our products.